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• HomeServe at a glance
• Highlights
• Chairman's statement

Highlights

Revenue¹

profit before tax²

earnings per share³

Operating Profit²

Profit before tax

Dividend per share

• Worldwide membership operations
  • 21% revenue¹ growth to £369.0m
  • 13% growth in operating profit² to £104.4m
  • 10.3m policies (2009: 9.2m) and 4.7m customers (2009: 4.3m)
  • Access to 68m households (2009: 56m)
• 24% increase in dividend per share
• 14% growth in earnings per share³
• 3% customer growth in the UK and a retention rate of 82.5% (2009: 83.0%)
• 72% increase in international operating profits² to £8.7m (2009: £5.1m)
• Acquisition of National Grid Energy Services’ contract business
• Doubling the US footprint with signing of long-term affinity partner agreements with National Grid USA, Piedmont Natural Gas and Southern California Gas
• Long-term affinity partner agreement signed with Agbar in Spain
• Exit from UK emergency services complete resulting in loss of £42.0m in discontinued operations
• Statutory profit for the year £30.7m (2009: loss of £35.3m)

1Including gross up of commissions in 2010 and 2009, but excluding exceptional operating items during the year, see Financial review and notes 4, 5 and 13.

2Excluding amortisation of acquisition intangibles, exceptional operating items and joint venture taxation see Financial review and notes 5 and 13.

3Excluding amortisation of acquisition intangibles and exceptional operating items, see Financial review and notes 5 and 13.