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Introduction

HomeServe is committed to developing and implementing a successful Corporate Responsibility programme that positively impacts all key stakeholders. We believe that a successful and sustainable business must also be a responsible business.

We aim to:

  • Achieve sustainable profits for our shareholders.
  • Build long lasting relationships with key stakeholders, including our customers, partners and the community.
  • Value our employees.
  • Respect the environment.
  • Use our core skills to give something back to the communities we operate in.

Our business is centred on providing emergency services to people in their homes and our corporate responsibility objectives support this.

Our key focus is around the following three areas:

1. COMMUNITY

  • Use our core skills to give something back to the community.
  • Support more vulnerable members of the community.
  • Develop partnerships with charitable and other organisations which are closely aligned to our business activities and therefore maximise our contribution.
  • Support and encourage employee involvement in charitable giving and volunteering, using relevant employee skills to support the community.

2. EMPLOYEES

  • Embed customer focused values within our business operations.
  • Hire, develop and retain talent to ensure our customers receive a positive experience in the event of a home emergency.
  • Provide a safe, healthy and inclusive environment for our people.

3. ENVIRONMENT

  • Reduce our carbon emissions per head.
  • Use resources efficiently.

We believe that our Corporate Responsibility principles and plans should be part of the way we operate on a daily basis and reflect the way we deal with customers, employees, partners and the community. A Corporate Responsibility steering committee is being established this year to govern and ensure successful implementation. This will be chaired by Jon Florsheim.

Our commitment to Corporate Responsibility is supported by dedicated Environment and Charity Managers, ensuring our robust plans are delivered successfully.