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Key performance indicators

MEASURING OUR PROGRESS

In order to assist in the management of our business and to provide evidence of achieving its strategic priorities, the Board regularly reviews a number of key performance indicators.

UK

Customers

Graph: Customers 2010: 3.3m 2009: 3.2m 2008: 3.2m

Retention rate

Graph: Retention rate 2010: 82.5% 2009: 83.0% 2008: 84.5%

Policies

Graph: Policies 2010: 7.6m 2009: 7.1m 2008: 6.6m

Gross new policies

Graph: Gross new policies 2010: 1.83m 2009: 1.83m 2008: 1.68m

USA

Affinity partner households

Graph: Affinity partner households 2010: 20.3m 2009: 9.4m 2008: 8.6m

Retention rate

Graph: Retention rate 2010: 82.6% 2009: 80.0% 2008: 78.0%

Policies

Graph: Policies 2010: 0.76m 2009: 0.55m 2008: 0.36m

Gross new policies

Graph: Gross new policies 2010: 0.29m 2009: 0.25m 2008: 0.18m

FRANCE

Affinity partner households

Graph: Affinity partner households 2010: 14.3m 2009: 13.5m 2008: 12.5m

Retention rate

Graph: Retention rate 2010: 88.3% 2009: 87.9% 2008: 89.0%

Policies

Graph: Policies 2010: 1.9m 2009: 1.6m 2008: 1.2m

Gross new policies

Graph: Gross new policies 2010: 0.53m 2009: 0.53m 2008: 0.44m

SPAIN

Affinity partner households

Graph: Affinity partner households 2010: 10.0m 2009: 9.2m 2008: 9.2m

Policies

Graph: Policies 2010: 94k 2009: 48k
  • 4Includes 5.3m households from SoCalGas and 5m households from National Grid USA which were announced after the year end.